Main Conference Day 2

Day 2 - Saturday, 21 September 2019

08:00 Registration and Refreshments

Registration and Refreshments


08:45 Opening Remarks from the Chair

Chairman

Dr. Samer Ellahham

Dr. Samer Ellahham

Cardiology Consultant, Cleveland Clinic Care Giver
Cleveland Clinic, Abu Dhabi, UAE

Session 3: Systems, Processes and Infrastructure Planning

Session 3: Systems, Processes and Infrastructure Planning


09:00 Healthcare Gamification For A Seamless Patient Flow

Speaker

Dr. Ahmed Elsheikh

Dr. Ahmed Elsheikh

Director - Quality and Patient Safety
Security Forces Hospital Program Makkah, Saudi Arabia

 

• Gamification, the 2020 driver of engagement in healthcare
• Seamless patient flow through gamified processes
• Challenges of implementation in healthcare
• The road map to a gamified hospital


09:40 Leading Hospitals Moving Towards Patient Flow Enhancement

Speaker

Dr. Mohaymen Abdelghany

Dr. Mohaymen Abdelghany

Chief Executive Officer
Al Zahra Hospital Dubai, UAE

 

• Improving performance through effective leadership and governance
• Optimum patient flow strategies
• Length of stay and reduce admission


10:10 Lean Thinking and Design: Balancing Patient Flow and Safety Through Lean

Speaker

Dr. Samer Ellahham

Dr. Samer Ellahham

Chairman, International Patient Flow Congress; Middle East Chair, Patient Safety Movement; Cardiology Consultant, Heart and Vascular Institute, Cleveland Clinic Caregiver
Cleveland Clinic Abu Dhabi, UAE

 

• Improving patient flow using lean methodology


10:50 Technology Talk: Patient Tracking - Realtime


• Advanced queuematic solutions and their implementation


10:50 Panel Discussion: Optimum Patient Flow Strategies


• Length of stay and reduce readmission


11:10 Coffee and Networking Break

Coffee and Networking Break


Session 4: Achieving Positive Patient Flow Outcomes

Session 4: Achieving Positive Patient Flow Outcomes


11:40 Engineering Better Patient Flow and Safety Through Integrative Thinking

Speaker

Dr. Mecit Can Emre Simsekler

Dr. Mecit Can Emre Simsekler

Assistant Professor, Department of Industrial and Systems Engineering
Khalifa University, UAE

 

• Achieving positive patient flow outcomes


12:20 Technology Talk: Leveraging the Power of Database - Collection, Management and Predictive Analysis


 

• Advanced predictive data analytics
• Technology platforms
• Simulations and real-time data


12:50 Prayer and Lunch Break

Prayer and Lunch Break


13:50 Applying Design Thinking in Process Improvement for Enhancing Patient Care

Speaker

Dr. Flevy Lasrado

Dr. Flevy Lasrado

Discipline Leader – Quality Management
University of Wollongong, UAE

 

• Case studies, scenario presentations of quality loopholes in patient experience process and suggestions for eliminating quality lapses
• How design thinking can help physicians and health care professionals to bring numerous improvements in patient care processes.
• Proposed methods on how healthcare professionals can embrace Design Thinking approach to enhance patient care


Session 5: Departmental Flow Management

Session 5: Departmental Flow Management


14:30 Boarding Time in Emergency Room and its Impact on Patient Flow and Patient Experience

Speaker

M. Y. Sravan Kumar

M. Y. Sravan Kumar

Deputy Director Quality
Zulekha Healthcare Group, UAE

 

• What is boarding time?
• Challenges of long boarding time in emergency room and its impact on patient care, patient flow in the hospitals and patient and family experience
• Implementable strategies to improve patient flow and patient experience when patients are boarded in emergency room


15:10 Coffee and Networking Break

Coffee and Networking Break


15:40 Case Study: Using Lean Six Sigma to Improve Discharge Cycle Time

Speaker

Dr. Siba Abssi

Dr. Siba Abssi

Chief Quality Officer
Dr. Erfan and Bagedo Hospital, KSA

 

• The importance of the voice of the customer in establishing improvement objectives
• The role of value stream mapping and waste walk to lean the process
• Ensuring effective improvement actions using statistical tools, FMEA and Root Cause Analysis
• Identifying risk and establish mitigation strategies when the process is changed
• Maintaining the control of processes using control chart


16:20 Case Study from Royal Hospital: When Hospital Beds are Not Enough, Does Lean Work?

Speaker

Nabiha Said Al Hasni

Nabiha Said Al Hasni

Nurse Manager, National Oncology Center
Royal Hospital, Oman

 

• Patient flow in cancer care
• Applying lean methodology in improving patient flow in oncology service
• Success, challenges and learning lessons


17:00 Working Round Table: Front End Flow Redesign in Different Departments in the Healthcare Facility


 

Here the industry delegates shall be brainstorming in groups on redesigning healthcare flow management activities with the experts! 


17:30 Closing Remarks from the Chair and End of Congress

Closing Remarks from the Chair and End of Congress