Main Conference Day 1

Day 1 – Friday: 20 September 2019

08:00 Registration and Refreshments

Registration and Refreshments


08:45 Opening Remarks from the Chair

Chairman

Dr. Samer Ellahham

Dr. Samer Ellahham

Chairman, The International Patient Flow Management Congress, Middle East Chair, Patient Safety Movement, Cardiology Consultant, Heart and Vascular Institute, Cleveland Clinic Caregiver
Cleveland Clinic, Abu Dhabi, UAE

Session 1: Leadership Strategies Driving Change

Session 1: Leadership Strategies Driving Change


09:00 Inaugural Keynote Address: Importance of Patient Flow Management in line with UAE’s Healthcare Vision and Strategy and Delivering World Class Quality Healthcare

Inaugural Keynote Address: Importance of Patient Flow Management in line with UAE’s Healthcare Vision and Strategy and Delivering World Class Quality Healthcare


09:30 Keynote Presentation: Role of Public Health in Improving Access to Healthcare Facilities

Speaker

Dr. Omniyat Al Hajri

Dr. Omniyat Al Hajri

Director, Public Health Division
Department of Health Abu Dhabi, UAE

10:00 Keynote Presentation: Facilities Performance Framework Update and Implication on Patient Flow in Hospitals

Keynote Presentation: Facilities Performance Framework Update and Implication on Patient Flow in Hospitals

 

 


10:40 Patient Safety Perspectives on Patient Flow

Speaker

Dr. Haifa S. AlNaimi

Dr. Haifa S. AlNaimi

Director General - Quality and Patient Safety
Ministry of Health, KSA

11:00 Coffee and Networking Break

Coffee and Networking Break


11:30 Key Principles of Governance Patient Flow Management

Speaker

Dr. Tawfik A. M. Khoja

Dr. Tawfik A. M. Khoja

Professor of Public Health, Imperial College of London and General Secretary, Arab Hospital Federation, KSA


Session 2: Medical Tourism: Delivering Patient Experience and Embracing Cultural Diversity

Session 2: Medical Tourism: Delivering Patient Experience and Embracing Cultural Diversity


12:10 Role of Patient Behaviour for Risk Management at Healthcare Facilities

Speaker

Dr. Ghanim Kashwani

Dr. Ghanim Kashwani

Civil Engineering
New York University Abu Dhabi, UAE

 

• Culture and patient behavior impacting patient flow
• The importance of culture in supporting optimal patient flow
• Addressing no shows and planning your scheduling and operations


12:50 Prayer and Lunch Break

Prayer and Lunch Break


13:50 Disrupting Patient Experience Through Value Based Innovation

Speaker

Dr. Mazin A. Gadir

Dr. Mazin A. Gadir

Senior Consultant, Project Management Office
Dubai Health Authority, UAE

 

• Unlocking the value of disruption in healthcare facilities
• Adoption of digital technologies in patient experience enhancement
• Evaluating innovations implementation and health outcomes


14:30 Case Study: Research and Evaluation Approach in Patient Flow

Speaker

Mumtaz Hussain

Mumtaz Hussain

Director Learning and Development - Systems and Staff
NMC Abu Dhabi, UAE

 

• Tested patient service research
• Evaluate patient flow
• Benchmark and comparison


Session 3: Streamlining Patient Flow

Session 3: Streamlining Patient Flow


15:10 Case Study: Healthcare Accreditation to Drive the Change and Enhance Patient Experience

Speaker

Dr. Majdah Shugdar

Dr. Majdah Shugdar

Assistant Director General - Accreditation Affairs
Saudi Central Board for Accreditation of Healthcare Institutions (CBAHI), KSA

15:50 Speed Networking – Don’t Forget Your Business Cards!

Speed Networking – Don’t Forget Your Business Cards!


16:00 Coffee and Networking Break

Coffee and Networking Break


16:15 Inter-Hospital and Intra Hospital Transfer Management

Speaker

Mervat Mansour

Mervat Mansour

Director of Quality and Patient Safety
AlZahra Hospital, Dubai

 

• Disorganised hand-offs: Between physicians and hospitals; between departments
• Improving and streamlining inter-hospital transfers


16:45 International and UAE Regulatory Requirements and Their Outcome - Legal Compliance Related to Patient Flow and Safety

Speaker

Dr. Waseem Akram Masthan

Dr. Waseem Akram Masthan

Director Medical Affairs
Universal Hospital, UAE

17:15 Closing Remarks from the Chair and End of Day 1

Closing Remarks from the Chair and End of Day 1